Based on article No. (4) of the Federal Law No. 24/2006, the Department of Consumer Protection covers the following domains:

1 - Overseeing the implementation of the General Policy to protect the consumer in cooperation with the concerned parties in the Country
2 - Coordination with the concerned authorities in UAE to confront the unfair trade practices which harm the consumer
3 - Coordination and cooperation with the concerned parties in UAE to disseminate consumption awareness on goods & services in the UAE, as well as making consumers aware of their rights and ways to claim them
4 – Monitoring price movements and alleviating their increase
5 – Ensuring the achievement of Fair Competition principles and taking monopoly counter measures
6 - Receiving consumer complaints, taking actions in this regard, or referring them to the concerned authorities. Complaints could be submitted directly by consumers or through Emirates Society for Consumer Protection as a representative of the complainant
7 - Dissemination of the resolutions and recommendations that contribute to raising awareness among consumers